Tuesday 30th March | Conference Day 1

-         Understand strategies for scaling up end-to-end, whether it’s from the back to the front office, or across the globe

-         Ensure that OPEX objectives are aligned with strategic business goals 

-         Remove organisational siloes, achieve buy-in and capture workforce commitment


Abhinav Suri

Head – Wealth Process Excellence
TD Bank


Dina Patel

Head of Performance Excellence, Business Transformation
S&P Global Ratings


Manas Tripathy

Head of Transformation and Delivery
Wells Fargo

10:45 am - 11:15 am Combine Automation with Design-Thinking & Achieve High-Performance Transformation

-         Create an automated, customer focused organization that’s centered on efficient innovative processes 

-         The principals and in-practice examples of Design Thinking

-         Consistently deliver high-value products and services and gather customer intelligence 

11:15 am - 11:45 am The Future of Work: Shaping Your Organizations DNA

Robert Wong - Director, Process Enablement, Prudential Financial

-         Executing on a holistic strategy to build a problem solving organization

-         Driving transformational change in internally-facing functions 

-         Using agile methods to create momentum in organizations that are new and resistant to change

-         How to effectively project manage process improvement in a remote environment 


Robert Wong

Director, Process Enablement
Prudential Financial

11:45 am - 12:15 pm Refreshment Break

12:15 pm - 12:45 pm Supercharge RPA with Cognitive Capabilities, Machine Learning & AI

-         Build a clear AI strategy, manage data effectively, invest in the right technology, and build an operating model that supports AI acceleration

-         Scale-up successful RPA projects and gain next-level insight into operations, customers, decision making support & more

-         Allow the workforce to be promoted to performing higher-value roles 

12:45 pm - 1:15 pm How to Get Your Digital Transformation Eureka Moment in Insurance

-         Connect digital transformation delivery with purpose, people and process

-         Understand why your delivery is hitting bottlenecks and how to reach your digital transformation goals

-         How to take digital projects to the next-level 

1:15 pm - 2:00 pm Workforce Excellence: The Key to Maintaining Momentum & Continuous Value-Creation

Ekaterina Curry - Global Head of Ratings Operations, S&P Global Ratings

-         Build a highly-skilled, omnichannel workforce that can respond rapidly to evolving customer requirements

-         How to align your culture and create change management that sticks

-         Keep people at the heart of your organisation and invest in your workforce as your number one asset 


Ekaterina Curry

Global Head of Ratings Operations
S&P Global Ratings

2:00 pm - 2:00 pm End of Conference Day 1 - See you tomorrow!