Monday 29th March | Workshop Day

10:00 am - 11:00 am Workshop A - The Three Pillars of Winning Business Transformation

Michael Meyer - Vice President, Customer Experience & Operational Excellence, Greater New York Mutual Insurance Companies

-         Discussing business transformation from the holistic perspective of people, process and technology as a package to create change

-         Share best practices for creating an integrated transformation program and connect the missing points that bring the three pillars together

-         Take a deep dive into the innovative framework used to structure a transformation strategy that leaves no stone unturned 

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Michael Meyer

Vice President, Customer Experience & Operational Excellence
Greater New York Mutual Insurance Companies

11:00 am - 11:30 am Refreshment Break

11:30 am - 12:30 pm Workshop B - Digital Transformation in Financial Services: Industry Discussion Group

-             Assess the application of Intelligent Automation in financial services, understand what it means to become an AI-first enterprise

-             Discuss the OPEX building blocks required to take your individual automation projects enterprise-wide

-             Share success stories for shaping a digital workforce, implementing platforms and building-out processes to facilitate transition

12:30 pm - 1:00 pm Refreshment Break

1:00 pm - 2:00 pm Workshop C - Making Tech Work for OPEX: The Role of an OPEX Practitioner in the Digital Transformation Age

Michel Farmer - Director, Operational Efficiency, Development Bank of Canada

If you have worked improving processes, quality and operational performance, then you will be hearing or reading about the next wave…digital transformation. You may be asking yourself some key questions.

·        Is the OPEX practitioner role still relevant?

·        How will it evolve?

·        What skills will be required?

·        Should I change my approach?

·        Are methodologies such as PDCA, DMAIC or Theory of constraint still applicable?


This session will share collective thoughts, experiences and learnings to develop insight on how we should evolve as OPEX practitioners.

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Michel Farmer

Director, Operational Efficiency
Development Bank of Canada

2:00 pm - 2:30 pm Refreshment Break

2:30 pm - 3:30 pm Workshop D - OPEX Leadership Boardroom

Gain a competitive advantage by unlocking the power of great leadership

The principles of the lean management system are neither complex nor difficult to understand, yet many efforts at transformation have great starts but end badly. Why? The answer lies in our own personal behavior as leaders. When we expect everyone around us to adopt lean behaviors, but we ourselves fail to, we subvert all of the good work happening within the organization. This session will focus on the most important elements of the lean management system, the daily huddle. Participants will be presented with multiple video case studies of leaders in the workplace. We will view, analyze and make recommendations for improvements.

3:30 pm - 3:30 pm End of Workshop Day - See you tomorrow!