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Enhancing Agility through Intelligent Automation,
Process Efficiency and Change Management

The financial services sector is facing uncertain market conditions, the threat of disruption from new entrants, new technology constantly shifting the rules of the game and customers increasingly happy to switch between service providers.

In challenging times, Operational Excellence is a critical tool for improving competitiveness by increasing agility, enhancing customer experience by reducing customer friction and protecting margins by reducing operating costs.

To address these issues, PEX LIVE: OPEX in Financial Services will focus on:

    • Improving agility by reducing costs and increasing efficiency
    • Enhancing the efficiency of end to end processes
    • Leveraging Intelligent Automation to reduce the burden of low value, high volume tasks
    • Utilizing Process Mining to increase process visibility and distinguish between real and ‘perceived’ processes
    • Supporting the success of technology projects through effective Change Management

PEX LIVE: OPEX in Financial Services | Our Speakers

Day One: Tuesday 21st July 2020

    14:00 BST Intertwining RPA and the Enterprise Risk Platform
    Dwight Harris, Senior VP & Consultant, Citibank, USA

    15:00 BST Discover Five Ways How to Streamline Process Improvement with Process Mining
    Jana Gregusova, Process Consulting Leader, Minit

    16:00 BST Poised to Succeed Amid Turbulent Times – Advocating a Digital Workforce for Every Enterprise 
    Peter Walker, EMEA CTO, Blue Prism
    Jason Cullabine, Senior Solutions Consultant, Blue Prism

    17:00 BST How to Orchestrate and Implement ‘Lean’ Internal Development
    Michael Dove, VP Center of Process Excellence, PSCU, USA

Day Two: Wednesday 22nd July 2020

    14:00 BST  Building Scale by Consolidating and Streamline Processes and Resources
    Paul McLeod, Chief Operating Officer, Emirates Insurance, UAE

    15:00 BST Case Study: Automating Manual Tasks for Rapid Success with RPA
    Donnie MacColl, Director of EMEA Technical Services, HelpSystems

    16:00 BST Automation Practices Fit for Both Pandemics and Long-Term Success
    Evan Stos, Vice President-Customer Experience, Onspring

    17:00 BST  Bringing People With You on the Process Excellence Journey 
    Senior Representative, Nintex

Day Three: Thursday 23rd July 2020

    14:00 GMT  From Zero to 300+ Automated Process – The Access Bank Process Automation Journey  
    Ade Bajomo, Executive Director, Access Bank
    Peter Brown, VP of Solutions, ProcessMaker

    15:00 GMT Securing Systems and Processes to Safeguard Business Operations
    Dessalen Wood, Chief People Officer, ThoughtExchange

    16:00 GMT Innovating Your Business Efficiency in a New World: How to use Process and Content Intelligence in your Digital Transformations and Automations
    Ryan Flynn, ABBYY Senior Territory Manager, United States and Canada, ABBYY Software
    Jasa Todorovich, Partner / Co-Founder, Todologix

    17:00 GMT Unleashing the Benefits of Full, Holistic Process Transformation
    Amir Farid, Chief Operating Officer & Chief Transformation Officer, Westfield Insurance, USA

PEX Network Online Events | Who attends our events

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Who should attend? 

OPEX F&S Live is designed for Chiefs / Heads / Directors / General Managers / VPs of


Continuous Improvement

Process Excellence

Process Improvement

Business Improvement



Digital Transformation

PEX Network Online Events | By the numbers

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PEX Network Online Events | How it works


Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place


Step 2: Confirmation email
This will be dispatched upon registration and will contain login information


Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues


Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with PEX Network

For more information on how PEX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Ed Wells, Head of Online Sales, PEX Network