Enhancing Agility through Intelligent Automation, Process Efficiency and Change Management
The environment facing financial services is becoming increasingly challenging, with uncertain market conditions, the threat of disruption from new entrants, new technology constantly shifting the rules of the game, and customers increasingly happy to switch between service providers.
In this context, Operational Excellence is a critical tool for improving competitiveness by increasing agility, enhancing customer experience by reducing customer friction and protecting margins by reducing operating costs.
With that in mind, PEX LIVE: OPEX in Financial Services will be focused on:
Improving agility by reducing costs and increasing efficiency
Enhancing the efficiency of end to end processes
Leveraging Intelligent Automation to reduce the burden of low value, high volume tasks
Utilizing Process Mining to increase process visibility and distinguish between real and ‘perceived’ processes
Supporting the success of technology projects through effective Change Management
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