Sam is an experienced leader who specializes in leveraging technology to solve meaningful business problems and improve the customer experience. Over the last 5 years, he has worked with organizations around the globe to deploy automated solutions. In his current role, Sam leads the Business Automation team at GM Financial, where they use automation to remove friction across the business
· Innovation (improved way of doing things) is often performed by select groups with specialized skillsets, such as software development, process improvement, data analytics, etc. In this model, the demand for innovative solutions exceeds supply, resulting in prioritization decisions, bureaucracy, and the majority of problems left unresolved.
· We’ll discuss how to realize transformation by equipping and empowering the workforce through citizen led innovation