·        Automation can revolutionise the level of customer experience that you can deliver as a business

·        How can you leverage the power of multiple tools from the IA toolkit in order to deliver a level of Customer Experience that exceeds what was before while also streamlining efficiencies, reducing costs and freeing up employees time for higher-value tasks?

·        How to decide where to deploy Chatbots/NLP?

·        24 hour seamless Customer Service – the end goal, but how to ensure quality isn’t hindered?