Erhan Ok

Head of Intelligent Automation and Integration - Europe PepsiCo

Conference Day 2 – Wednesday 9th June 2021

Wednesday, June 9th, 2021

12:15 PM How to deliver amplified value from your Digital Transformation

·        Automation can revolutionise the level of customer experience that you can deliver as a business

·        How can you leverage the power of multiple tools from the IA toolkit in order to deliver a level of Customer Experience that exceeds what was before while also streamlining efficiencies, reducing costs and freeing up employees time for higher-value tasks?

·        How to decide where to deploy Chatbots/NLP?

·        24 hour seamless Customer Service – the end goal, but how to ensure quality isn’t hindered?

Check out the incredible speaker line-up to see who will be joining Erhan.

Download The Latest Agenda