• Daniel Henneke has an Engineering, Innovation, and Strategic Management background. • He has got about 12 years of experience in the IT and Telco Industry. • During this time Daniel worked on implementing a capability-based architecture to guide the evolution of Swisscom Operations • Daniel also led a squad related to implementing data analytics within Operations to improve operational excellence. • Daniel built the Automation Discovery and System Architecture Domain for Robotics Process Automation at Swisscom Operations • Most recently, Daniel is building a process mining capability for uncovering process optimization and automation potential by the help of quantitative process data analysis.
· Process Mining has great promise to drive end-to-end process excellence, but where to start?
· What will process standardisation mean for your business? Will it hinder innovation?
· Must do’s and must don’ts when it comes to Process Mining – how to stress the ROI and value and maximise the success in optimising the automation flow