Conference Day 2 – Wednesday 9th June 2021


12:15 pm - 1:00 pm How to deliver amplified value from your Digital Transformation

Erhan Ok - Head of Intelligent Automation and Integration - Europe, PepsiCo

·        Automation can revolutionise the level of customer experience that you can deliver as a business

·        How can you leverage the power of multiple tools from the IA toolkit in order to deliver a level of Customer Experience that exceeds what was before while also streamlining efficiencies, reducing costs and freeing up employees time for higher-value tasks?

·        How to decide where to deploy Chatbots/NLP?

·        24 hour seamless Customer Service – the end goal, but how to ensure quality isn’t hindered?


Erhan Ok

Head of Intelligent Automation and Integration - Europe

1:00 pm - 1:45 pm 1000 Reasons to be Optimistic: A future-facing discussion around the potential future value of IA and the Opportunities it may present

Justina Kasiulevičiūtė - Head of Robotic Process Automation Unit, ESO

·        The age of automation is in its infancy still, while the benefits from automation now are vast, the future scope is exponentially greater

·        The panel will discuss the future of Intelligent Automation and its potential use-cases in the business world

·        How will this revolutionise business units currently near-untouched by IA?

·        What will this mean for our human workforce?

·        As IA professionals, what, if any, duty do we have to ensure that the IA revolution is not one that causes suffering? What regulation may be needed to ensure a safe revolution?


Justina Kasiulevičiūtė

Head of Robotic Process Automation Unit

1:45 pm - 2:00 pm Networking Break


Roundtable D

2:00 pm - 3:00 pm How to structure an efficient operating model to cope with the constant changing need of competencies to drive Intelligent Automation at scale?

Perfect discussion for those who are interested in the structural changes required within an organisation to successfully promote and allow IA projects to grow successfully.

Roundtable E

2:00 pm - 3:00 pm How do we instil a collaborate Governance model which cannot be broken?

Perfect discussion for those who are looking to at establishing the framework for collaboration for their Intelligent Automation programmes and want to ensure it is setup for success. 

Roundtable F

2:00 pm - 3:00 pm How do we go about making steps into AI in highly regulated industries?

Perfect discussion for those working in/interested in highly regulated sectors such as Pharma and Financials - discussions around how to ensure your automation plans fall within regulation frameworks and their scope is maximized.


3:00 pm - 3:30 pm Networking Break

3:30 pm - 4:05 pm Progressing AI to fully integrated automation; from strategy to real world practice, implementing AI with RPA to thrive

·        Many, yourself included, may see your existing business models as constrained. It is easy to feel burdened by legacy systems, outdated customer commitments and huge volumes of fragmented data. But how can we instead view these very same things as assets – rather than a burden – in order to market new products, services and ways of working?

·        How can we unleash the ‘digital entrepreneurs’?

·        How can we use RPA strategically, beyond the ‘brain in a jar’ and help it become a fully integrated part of the Enterprise?

4:05 pm - 4:45 pm Automate, Connect and Optimize with Big Data & IoT

Sébastien Foucaud - Chief Data Officer, HRS

·        Discover the vast benefits that can be gained when combining a number of intelligent technologies together

·        Learn about the compounding effect that can be achieved when multiple technologies are plugged into one another – what potential could this open up for your business?

·        What can you take away from a case study in technological synergy and apply to your business/sector?


Sébastien Foucaud

Chief Data Officer