25 - 26 November, 2019 | Taj Dubai, Dubai, United Arab Emirates

Yazeed Salah

Excellence Manager, Chamber Executive Office Dubai Chamber

Yazeed Salah acquire 15 years of expert in management and business consultation with specialization in Operational/Business Excellence, Strategic Analysis and Improving Processes with world-class methodologies and best practices.

Highly motivated, ambitious and challenge driven Business Consultant, Business Management Systems and Operational Excellence expert, highly experienced in: EFQM Excellence Model (DGEP, ADAEP, and SKEA Awards), Dubai Model for Government Services (HBMASG), Quality Management Systems, Strategic and Management Consultancy, BPR, Strategic Analysis, Lean, 6 Sigma, HSE Standards (ISO 45001, ISO 14001), Coaching and mentoring.

Yazeed Salah lead strategic transformational projects to achieve customer happiness and operational excellence; which resulted in huge savings in resources for customers and organizations.

Industry Expertise: Public Sector, Professional Services, Information Technology, Construction, Retail & Wholesale.

Conference Day Two: Tuesday, 26 November 2019

Tuesday, November 26th, 2019

1:00 PM Digital Transformation of customer experience

While consumer interactions have already moved to bots and AI-driven technology, agents still play an important role in enhancing and ensuring happiness and satisfaction. Over 50% of consumers are happy to be managed by chatbots for quick service and enquiries as long as the service is not complicated. Combining both AI and bots with agents can be a powerful tool to ensure timely, efficient and problem-solving models for reaching service excellence

  • Putting conversational AI and robots at the forefront of your government’s digital agenda and strategic investment roadmap
  • Intelligent agents and bots to drive customer engagement, both digitally and on the shop floor
  • Further improving engagement by analysing efficiency and feedback on the systems

Check out the incredible speaker line-up to see who will be joining Yazeed.

Download The Latest Agenda