Yazeed Salah

Excellence Manager, Chamber Executive Office Dubai Chamber

Yazeed Salah acquire 15 years of expert in management and business consultation with specialization in Operational/Business Excellence, Strategic Analysis and Improving Processes with world-class methodologies and best practices.

Highly motivated, ambitious and challenge driven Business Consultant, Business Management Systems and Operational Excellence expert, highly experienced in: EFQM Excellence Model (DGEP, ADAEP, and SKEA Awards), Dubai Model for Government Services (HBMASG), Quality Management Systems, Strategic and Management Consultancy, BPR, Strategic Analysis, Lean, 6 Sigma, HSE Standards (ISO 45001, ISO 14001), Coaching and mentoring.

Yazeed Salah lead strategic transformational projects to achieve customer happiness and operational excellence; which resulted in huge savings in resources for customers and organizations.

Industry Expertise: Public Sector, Professional Services, Information Technology, Construction, Retail & Wholesale.

Conference Day Two: Tuesday, 26 November 2019

Tuesday, November 26th, 2019

1:00 PM Digital Transformation of customer experience

While consumer interactions have already moved to bots and AI-driven technology, agents still play an important role in enhancing and ensuring happiness and satisfaction. Over 50% of consumers are happy to be managed by chatbots for quick service and enquiries as long as the service is not complicated. Combining both AI and bots with agents can be a powerful tool to ensure timely, efficient and problem-solving models for reaching service excellence

  • Putting conversational AI and robots at the forefront of your government’s digital agenda and strategic investment roadmap
  • Intelligent agents and bots to drive customer engagement, both digitally and on the shop floor
  • Further improving engagement by analysing efficiency and feedback on the systems

Check out the incredible speaker line-up to see who will be joining Yazeed.

Download The Latest Agenda