Rohit Srivastava is a Customer Experience expert. Having led research and consulting offices towards solving customer challenges, Rohit currently handles the responsibility of driving Customer Experience Excellence – Strategy & Design at Vodafone Idea Limited. Vodafone Idea Ltd. delivers high quality communication services to 320 Million+ customers across the length & breadth of the country, making it one of the largest telecom operators in the world, by customer base.
A 15-year rich experience across industries, Rohit’s area of specialization includes Customer Experience Management, Engagement/Loyalty/NPS Consulting and Customer Centric Culture development – Driving organization actions impacting stakeholders across the entire Customer eco-system and Lifecycle journey.
Rohit has mentored and
developed high performance teams in conceptualizing and managing Customer
Experience solutions and models to help Vodafone Idea maintain its cutting edge
in the highly dynamic Indian Telecom landscape. Rohit drives Vodafone Idea's
efforts to bring people, process and culture change to evolve around the
customer's life. His key responsibilities include Conceptualizing key pillars
of customer experience, Designing world-class customer journeys and
Transforming communication management.
Nominated as “Distinguished
Achiever” for the Chairman's Individual Award across the Aditya Birla Group,
Rohit has been the central figure in driving Idea to the top of the Group in
driving Customer Centricity, Outreach, Journey Mapping and several such
Rohit has earlier led Customer
Centricity & Experience Studies at Idea Cellular and Customer Consulting
offices at Market Probe and Gallup before that. Rohit is a prominent speaker
and panelist across Customer Experience and Design Thinking