Hala Al Khatib

Corporate Excellence Manager Dubai Air Navigation Services

Contributed in winning over 6 awards from various excellence programmes and initiatives over her 20 year experience. Strongly focuses on developing organisational capabilities to comply with Governmental Excellence Programmes such as the fourth generation of the Government Excellence Model (4G), Dubai Government Excellence Programme (DGEP), Sheikh Khalifa Government Excellence Programme (SKGEP), EFQM Excellence Model , with practical experience in Quality Management Systems in ISO 9000.

Conference Day One: Monday, 25 November 2019

10:10 AM EXECUTIVE PANEL DISCUSSION: Approaching excellence in leadership in the age of disruption and innovation

With a strong focus on enhancing the way services are offered, new technologies like AI, cloud, analytics, chatbots have come into the picture to create digitally powered governments. Creating a culture which fosters and adopts innovation whilst also ensuring that thorough study and analysis is done while implementing these technologies will define the ROI on these technologies.

  • How technologies have evolved and what assessors and assessment criteria’s have evolved
  • Quality and innovation in the digital era in transforming processes and structures
  • Changing mindsets and creating a culture which adopts to change and innovation

Moderator: Interested to moderate this discussion?

3:20 PM Reaching the 7 star of excellence! Is there a secret for quality and consistent service?

  • Developing, setting, managing and improving KPIs for government excellence
  • How to upgrade and reassess the methodology of KPIs within your entity?
  • Linking employee performance to organisational performance. How do we reach and continue to be 7 star organisations?

Check out the incredible speaker line-up to see who will be joining Hala Al.

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