Ameena Al Refaei

Senior Manager L&D Operations, Learning and Development Department Etihad Aviation Group

She leads the Learning and Development Operations at Etihad and is currently heavily involved in implementing design thinking and creativity in the organisation. With a strong experience in strategy development and implementation, technology and innovation-driven business improvements and excellence programmes, she focuses on bringing the best out of employees and existing frameworks whilst encouraging creativity, innovation and problem-solving skills.

Conference Day Two: Tuesday, 26 November 2019

9:20 AM Reshaping public services using design thinking

Design thinking is a hot topic that organisations are looking into in the ever-changing dynamics to re-imagine how they innovate, operate and engage with clients, employees and stakeholders. Governments are finally jumping the bandwagon and public services are transforming already!

Community engagement to design future government models, enhance integration and develop policies and practices
Training government designers and creating a new generation of government talents with design as their backbone
How human-centered design creates more responsive and improved public services

Check out the incredible speaker line-up to see who will be joining Ameena Al.

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