25 - 26 November, 2019 | Taj Dubai, Dubai, United Arab Emirates

Government Excellence Workshops: Wednesday, 27 November 2019

8:30 am - 9:30 am Registration, refreshments and networking

9:30 am - 11:30 am BENCHMARKING FOR BEST PRACTICES

Benchmarking is an important part of improving performance by comparing our performance and practice with that of others. Through benchmarking, we can understand how we are performing, how others are performing, understand why differences in performance might have arisen and then make improvements based on good practice.

Best practices are “those practices that have been shown to produce superior results; selected by a systematic process; and judged as exemplary, good, or successfully demonstrated”.

The workshop will highlight the importance of regularly evaluating internal processes and structures, how to best measure and evaluate performance and how to take inspiration and benchmark from best practices and other organisation frameworks to improve practices, excellence and performance.

11:30 am - 12:00 pm Morning coffee and networking

12:00 pm - 2:00 pm DESIGN THINKING IN GOVERNMENTS – THE WAY FORWARD IN REACHING EXCELLENCE AND INNOVATION

Design thinking is a hot topic of discussion right now. Every organisation has defined a design strategy or is considering strategies incorporating design thinking. With public services and government organisations continuously pushing themselves to excel in services, innovation, creativity and public engagement to drive value, design thinking and its principles can be key to accelerate and take the public sector to new heights of success and society satisfaction.

In simplest terms, design thinking can help governments and public services to focus on what the society needs and how we can resolve their needs in the quickest and simplest way. This boosts creativity, innovation and fosters a culture of thinking within organisations.

The workshop will take you through design strategies and the step-by-step approach to incorporating design thinking within your organisation. The workshop will highlight the need, the way to go with it and what to consider when incorporating design thinking

2:00 pm - 2:00 pm Wrap up & closing remarks

2:00 pm - 3:00 pm Networking lunch

3:00 pm - 3:00 pm End of workshop day