Michael founded Triaster in 1994 and remains its Managing Director. It has been his vision that has driven the Triaster platform to support process mapping, management and improvement as business as usual and he is the originator of the Noun-Verb Method that underpins this. Michael is a Chartered Quality Professional, a Fellow of the Chartered Quality Institute and a Doctor of Mathematics.

The 7 wastes are activities identified in an organization that do not add value but cost money. It is estimated that only 5% of our time actually adds value to the customer; if this indeed is true, it means that every company can learn from the 7 wastes to cut out wasteful processes and increase the percentage of value adding processes....Full Article »