Emma Harris

Emma Harris has been the Operations Director for Triaster Ltd since 2001. In this capacity, she has worked closely with hundreds of professionals responsible for quality and process improvement. She has both observed the commitment that those professionals typically show and the hard work that they typically do and how often this commitment goes unrecognised within their own organisations. Emma writes regular articles on ways to turn this around and widely on BPM, quality and process improvement. 

Triaster has spent well over 20 years in the business process management space making process mapping, management and improvement, simple. Triaster offer their customers a customisable platform that helps them discover, manage and improve their processes so that they achieve core objectives such as accelerated growth, reduced operational risk or business function transformation. Triaster solves such problems for both companies for example, Microsoft, National Oilwell Varco, Balfour Beatty and HomeServe, and organisations, such as Northamptonshire Police and the University of Winchester.

The number one golden rule for success that 10 respected Business Improvement experts gave, when asked for their top business improvement insights....Full Article »
In 2016, a Gartner research note stated that 80% of organisations conducting business process management (BPM) projects will experience an internal rate of return better than 15%.Of the 20 companies who responded to their survey, 55% had returns in the $100,000 to $500,000 range per BPM project.You may be thinking that 20 companies is not a very...Full Article »
All organisations and teams investing a great deal of time and money in their Business Process Management system want to know that will be used by its intended audience. Over many years of working with hundreds of organisations implementing a BPM system, I have identified the 10 key steps to ensure that your BPM system will be used....Full Article »
Achieving ISO 9001:2015 is proving challenging for many organisations. In this article I give an overview of ISO 9001:2015, a checklist for choosing your quality management system to make achieving ISO 9001:2015 as easy as possible....Full Article »
“What problem does Business Process Management (BPM) solve?” This may seem like an odd question to ask here, however as it is a question that senior management always want answering (even if they don’t actually ask it), it is important to have a really good answer at the ready....Full Article »