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John
Norcross

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We share a simple coaching framework to enable leaders and change agents to more easily hold productive performance “TALKs” with team members....Full Article »
Building a culture of operational excellence requires alignment. Too often, continuous improvement efforts focus on aligning with strategic objectives or value drivers. John Norcross, co-founder at BridgeOne: A Change Agency, believes there is a different way of aligning improvement efforts. He describes four horizons against which leaders and...Full Article »
Working with organizational customers to develop and deliver value-adding services is a major challenge for any internal service organization. Continuous Improvement (CI) teams are no exception. This article describes a framework that can help internal CI teams identify and articulate the roles they can play to better meet their customer’s needs...Full Article »