Brian Bohan is the Vice President of Worldwide Consulting at Vitria Technology. After earning his MBA from the Haas School of Business at the University of California, Berkeley, Brian has helped organizations achieve sustainable continuous improvement for over 10 years. He has worked in both seed-stage and growth companies managing the field technical community. Brian is an engaging and entertaining speaker and has spoken at numerous seminars and conferences. His ability to recognize and guide clients through the cultural and leadership elements of Operational Intelligence make him sought after in Customer Experience Management implementation.