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Rob
Davis

Rob Davis

 

Rob Davis has diverse experiences with startup companies as well as Fortune 100 companies and research organizations. He is currently the Executive Director and CEO of the MUSC O’QUIN.  The Outpatient Quality Improvement Network includes approximately 9000 primary care physicians who serve almost 2 million patients.  O’QUIN actively monitors patient treatment and outcomes and supports physicians in best serving their patients.  O’QUIN is headquartered in Charleston, SC.

Davis is acknowledged as an operations and quality leader, delivering both bottom-line results and a quality excellence honored with a Malcolm Baldrige National Award.  His quality experience includes service, operations, and healthcare. 

Davis was an officer at $6 billion NCR Corporation in Dayton, OH.  He served as Operations Officer for the international leader in data warehousing, ATMs, point-of-sale systems, and high-availability customer service. Part of a turnaround team to move the company from losing $2 million a day from operations to becoming a profitable, growing enterprise. Davis served on the leadership team as a Board of Directors-appointed officer reporting to the Chairman.  Beginning as Chief Quality Officer, he added responsibilities for technology, operations, procurement, public relations, and marketing and led a team of more than 1,000 professionals.

Davis also served as Senior Vice President and Chief Quality Officer for IDEON in Jacksonville, FL. He focused on maximizing shareholder, customer, and associate value by building a culture of quality. At IDEON, he was part of a team that purchased two companies and launched three new businesses in less than one year and developed the business system to incorporate this new growth.

At AT&T from Davis held a variety of executive positions, including Vice President and Chief Quality Officer of  AT&T Universal Card Services; in Jacksonville FL. He helped move the organization from a startup to a very successful credit card company, leading the industry in customer and associate satisfaction. Seven years after launch, AT&T sold UCS to Citibank for $3.5 billion. He also led efforts to integrate quality into the fabric of a new credit card company and helped develop a culture based on shared values with a passion for customer delight, associate delight, and shareholder value. Davis led UCS’s successful effort to earn the Malcolm Baldrige National Quality Award in less than three years, while it achieved status as the second-largest issuer of Visa/MasterCard within two years.

Davis led the Message Management Business Unit or AT&T Consumer Products in Basking Ridge, NJ.  He was responsible for all aspects of the answering system business unit, ranging from manufacturing in four countries, research and development in three countries to international sales. He led the business from the number four to the number one market-share position and from losing money to a very profitable enterprise. He also held a variety of managerial positions in consumer businesses for AT&T including work in customer service and the launch of the cell phone industry in the United States.

Davis received both a M.S. in Management and a B.A. in political science at Clemson University. He served as an Officer in the U.S. Air Force.

Davis currently enjoys his family and life in Charleston, South Carolina and is actively engaged in the community and church.  In addition to his responsibilities as Executive Director/CEO of O’QUIN he does consulting in quality with a current interest in healthcare quality.

He can be reached at the following addresses: davro@musc.edu or rob7davis@gmail.com

Urgent tasks are the enemy of process improvement, says columnist Rob Davis, but there are many opportunities at the frontline of healthcare to find improvements if we are only willing to take the time....Full Article »
In a new column launched this week, Rob Davis, Executive Director of the US-based Outpatient Quality Improvement Network, looks at how medical benchmarking and dashboards can help doctors make better decisions in patient care....Full Article »