Craig Jamesis a Six Sigma Master Black Belt for Allstate Management Consulting Services. He has been with Allstate Insurance for 13 years with prior positions at the Allstate Research and Planning Center and in Human Resources. Craig received his Ph.D. in Psychology and Industrial Engineering at the University of Wisconsin-Madison, and is an ASQ Certified Six Sigma Black Belt. He has taught courses at the University of Wisconsin and Chicago School of Psychology in Research Methodology, Statistics, and Group Facilitation. Craig has also published articles and presented at professional conferences on the topics of Six Sigma and Quality Improvement.