Claire Schooley

Claire is a senior analyst, supporting the Business Process professional at Forrester Research. She covers the strategy and technology associated with talent management including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development.

Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.

Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.

Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.

Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.

Change management from the people perspective is too often a forgotten component of business process transformation. Three business leaders share their perspectives on what makes change management work....Full Article »
Organizations often fail to realize the impact of change on the employees it will affect, and do not plan and execute carefully enough to address the people issues through all phases of business process change management, says Forrester Anayst Claire Schooley. Four ways to make your change management efforts work....Full Article »