Neil Ward-Dutton

Neil is MWD Advisors' co-founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His primary area of expertise revolves around business process management (BPM) and its links enterprise architecture (EA), business and IT strategy and transformation. Neil acts as an advisor to large enterprises in the Media, Government, Transport, Financial Services, Retail and Telecommunications industries as well as the Public Sector.

We all know that BPM is an uncommon thing, and difficult to pigeonhole: it’s partly an approach to managing a business ("management by business process", if you like); partly an approach to managing business processes through various changes and lifecycle stages ("management of business processes"); and partly a way of using software to create...Full Article »
At the same time as providing so many opportunities, global use of IT and communications technologies is also creating some of organisations’ biggest challenges. So why aren't process practitioners more involved in the IT-dependent initiatives that are ongoing right now to reinvigorate operational systems in organisations....Full Article »
A few days ago, I weighed into a discussion in the BPM Group LinkedIn group. Someone had asked the question "what’s your opinion? is BPM part of EA [Enterprise Architecture] or EA part of BPM?". Well, I took the bait – I couldn’t help myself – but I didn’t have time to really give a comprehensive answer. I have...Full Article »
The ongoing outpouring of derision, frustration and fun-poking at Apple’s new Maps app – touted as a key feature of the quite-possibly-described-as-magical iOS 6 – warranted another story on the BBC website today. As I was writing this it appears that Google can return over 68m results for the query "Apple...Full Article »
‘Agility’ is one of those business-technology words that means so many things to so many different people. But, all too often, says Neil Ward-Dutton, agility is too narrowly defined to technical process applications rather than the overall business strategy....Full Article »
In the past three years, a number of BPM technology vendors have introduced cloud-based tools and platforms, eager to ensure that they don’t miss out on the wave of hype and opportunity associated with cloud computing and software-as-a-service (SaaS). Is it just jumping on the bandwagen or should there be a place in your BPM initiative for...Full Article »