Blake Landau

Blake Landau is the Senior Editor of Customer Management IQ, an online portal for sharing ideas, best practices and solutions within the business professional community.

Prior to Customer Management IQ Blake worked at IQPC as a producer of business conferences in technology, healthcare, talent management and content management. Her writing has been published in BlackBook Magazine, SOMA Magazine and the Santa Cruz Sentinel. She earned a B.A. from the University of California, Santa Cruz in Modern Literature and the History of Art and Visual Culture.

Tony Hsieh is one of the most exciting CEOs of our generation. Hsieh’s new book, Delivering Happiness A Path to Profits, Passion and Purpose, offers an engaging account of Hsieh’s entrepreneurial journey, which ranges from his first worm business to his first experience with crowdsourcing as a student at Harvard. In this podcast which first...Full Article »
In this podcast Stephen Dawson, Director of Communication and Strategic Planning for the Heritage Company, a full-service non-profit agency, talks with Customer Management IQ’s Blake Landau on how to improve call quality and customer satisfaction. In recent years, the drive for efficiency has been a major factor in business decisions...Full Article »
In this Profit through Process podcast for Six Sigma IQ with Blake Landau, Xerox Canada's Vice President of Business Operations and Chief Privacy Officer, Tony Martino, says, "The current economic crisis has reinforced Lean Six Sigma as a tool to deal with current market challenges." With a 30-year career at Xerox, Martino has a holistic...Full Article »
In this Profit through Process podcast for Six Sigma IQ, Bob Gooby, current Vice President of Process Re-Engineering at McKesson, talks with Blake Landau about achieving sustainability of continuous improvement projects in a time of constant organizational restructuring. Gooby, a former Director of Strategy and Market Research for IBM Europe,...Full Article »
In this Profit through Process podcast for Six Sigma IQ, CIO of GE Sensing and Inspection Ellen Trager talks with Blake Landau about groundbreaking possibilities of linking IT into process redesign projects. Trager, a featured speaker at IQPC's 2009 Lean Six Sigma and Process Excellence Summit in January, sheds light on to what extent IT can...Full Article »
In this Profit through Process podcast for Six Sigma IQ, Blake Landau speaks with Bill Kimbrell, a self-proclaimed "bluegrass businessman," about the business phenomenon Blue Ocean Strategy (BOS). Kimbrell explains how BOS fosters innovation and creates a new, uncontested marketspace; and he provides compelling case study examples, including [...Full Article »
In a bear market, Christopher Kopka, Chief Compliance Officer of Thrivent Financial for Lutherans, is still openly "bullish" about Lean Six Sigma. In this Profit through Process podcast with Blake Landau of Six Sigma IQ, Kopka—a speaker at IQPC’s Lean Six Sigma Summit in January 2009—presents best practices for navigating...Full Article »