Richard DeSilva
Dr. Jýrgen Mees, head of Business Excellence for Deutsche Telekom AG, speaks to Richard deSilva of IQPC about some of the broad Process Excellence issues, which include laying out the correct KPIs, involving all of the program's stakeholders, and building an understanding of the deployment process across a team....Full Article »
In this Profit through Process podcast, Derek Hill, a Continuous Improvement Specialist for Pfizer, discusses why Business Process Excellence is a vital issue for companies within the pharmaceutical industry. You will hear how Pfizer has leveraged Business Process Excellence to become more efficient and to lower the company’s costs,...Full Article »
In this Profit through Process podcast, Bill Black, Group Senior Vice President for Quality and Operational Excellence at ABB, discusses best practices for maintaining and improving customer confidence. You will hear how ABB measures its customers' perception of the company's performance both locally and globally, and how it has begun to...Full Article »