Nigel joined MatsSoft Ltd in 2013 as Head of Marketing. MatsSoft are the creators of MATS® an innovative Low-code Development Platform that’s available via the Cloud, that powers customer experience improvement for leading companies including Nationwide, Vodafone and Barclaycard.
Nigel is responsible for defining the company’s solutions to meet the needs of global clients, primarily in the areas of customer experience improvement, efficiency, quality and compliance. Nigel has a passion for business simplification and performance improvement, enabled by streamlined processes and communications.
Before joining MatsSoft Nigel led Marketing for BPM specialist Nimbus, which was acquired by TIBCO in 2011.
Digital innovation – with less codingWe live in an increasingly digital world, and businesses and government bodies all want to invest in digital systems and modernized processes to transform how they serve customers. The end-goal - faster and more convenient services—while at the same time reducing costs through process improvement. Yet digital...Full Article »
In last month’s Low-code corner article we explored the topic of experimentation. More specifically - when and how should you apply an experimental approach to process improvement? We deduced that lean start-up techniques such as "test and learn", were most relevant to "systems of engagement", the processes and system with which you win,...Full Article »
Nationwide is consistently ranked top for customer satisfaction in the UK. In this interview with Ian Thompson, Head of Customer Operations at Nationwide, you’ll find out how they maintain their process agility advantage to keep customer service excellence at the top of their agenda, while at the same time improving efficiency and reducing costs....Full Article »
In last month's column, we defined the term Low-code Development Platform with the help of Clay Richardson, Principal Analyst at Forrester Research, who I interviewed on the topic recently.We compared Low-code Development Platforms to more IT-centric BPM Suite products, and deduced the following two takeaways...Full Article »
Welcome to Low-code Corner, a new monthly feature in which we’ll examine this new and upcoming category of BPM software. The kinds of question we’ll be answering in a series of articles and interviews include: • Where, when and why should you consider using a low-code platform? • How are they different to more...Full Article »