Paul Uduk

Paul Udukis the MD/CEO, Vision & Talent International Ltd., one of Nigeria’s most respected process excellence training consultancies. His book, Bridges to the Customer’s Heart has been described as the customer service Bible. He has over 300,000 training man- hours under his belt.

He can be contacted through pauluduk@gmail.com, paul@pauluduk.com and the websites www.pauluduk.com, www.visionandtalent.com, and via telephone on +234-803.307.5133

Total Quality Management (TQM) is a comprehensive system for achieving continuous improvement in customer satisfaction. It is a philosophy of total integration of the business to achieve the required result. The goal is to achieve greater efficiency and effectiveness, lower operating cost and increased market share. TQM practices...Full Article »
The idea of this article came as I was going through some business cards I’ve collected over the past five or so years. I was looking for cards I needed to thrash. Management consultants call the exercise I was embarking on house maintenance. I was almost half way through when I saw the card a general manager in one of the...Full Article »