Interested in this topic? You may be interested in our webinar, "Boost satisfaction and engage your customer in the process", which examines the value of customer portals and a solid on-boarding strategy in the financial sector. The competition in financial services is heating up, and business process excellence is proving to be a...Full Article »
Tags: Dan Hickey|ANZ
Although it’s only a bank of 815 staff, Heritage Bank has made strong savings and increased sales by developing a BPM capability. David Johnston, Business Process Manager at Heritage Bank, explains to me that by pursuing BPM and rolling out a process architecture, the organisation has been given a strong competitive advantage...Full Article »