Steve Towers and
James Dodkins

Steve Towers and James Dodkins

Steve Towers is CEO and Founder of of www.bpgroup.org , a network for Business Process Management & Performance professionals. He is one of industry's noted experts in Advanced Business Process Management (BPM) and Performance transformation. A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through research and ‘hands-on’ exposure to the world’s leading companies the evolution to Advanced BPM aka 'Outside-In '. Recently recognised as a global thought leader in ‘Outside-In’ Steve continues to evolve process thinking towards a customer centric view of business.

Steve previously worked for Citibank where he led restructuring and business process transformation programs both in the US and Europe. Advisor to several boards across the globe and sits on the steering panel of the influential California based BPM Forum, a group of distinguished 'C' Levels heading up Global 500 companies. Read of recent work at http://www.stevetowers.com and reach him at steve.towers @ bpgroup.org

James Dodkins is Chief Customer Officer of the BP Group, a network for Business Process Management & Performance professionals. He is one of the industry's noted thought leaders in Advanced Business Process Management, Outside-In, Customer Experience and Process Improvement and his clients are amongst the most instantly recognisable brands in the world. James is Co-Founder of CXRating, a scientific customer experience measurement tool. James is also an Academy of Customer Experience (ACE) board member.

187 results
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Based upon a case study, you will learn how a European insurance company was able to create more impact with their customer facing innovation initiatives by optimizing their internal processes....Full Article »
New companies are disrupting established markets by changing the focus from the business’s bottom line to the customer experience, and it’s paying off. Making the customer the focal point of every process can drastically change your organization’s way of doing business for the better. Attendees will learn:Operational excellence is no longer...Full Article »
Any attempt to optimize business process execution through BPM, RPA or other projects requires an in-depth understanding of the current process environment.  To be effective, analysts must also have a full complement of pattern search, analytics, cohort comparison, temporal and other analytical tools. Unfortunately, existing business...Full Article »
Learn how JE Dunn Construction have improved the workplace experience, increased process ownership and successfully implemented change with a phased BPM build....Full Article »
Learn how to stop the frustration of manually collecting and importing financial data by using self-serve automation....Full Article »
Robert Browning, Documentation Specialist, ConnectWise will share how they successfully integrated four business and drove engagement which resulted in a standardized approach throughout the organization....Full Article »
How businesses can save time and money when they manage their businesses on a low-code platform...Full Article »
For just one hour, get up to date on how today’s hottest business developments such as AI (Artificial Intelligence), IOT (Internet of Things) and Bots are already changing the way projects have been managed up to now....Full Article »
In this webinar, L&T Infotech & NelsonHall will share a recommended operating model along with best practices, which have guided some of the world’s leading Enterprises in the deployment of successful RPA & AI programmes....Full Article »
Microsoft PPM provides end to end enterprise project management and resource capacity planning. Attendees will learn about PPM integration scenarios with SAP and ITSM tools....Full Article »
187 results
of 19