Prashant Chavan

I’m a Professional with over 11 years of experience in the IT and BPO sectors of which last 10+ years have been in Quality Management and Business Analytics through Lean, Six Sigma, Process Consulting and Customer Advocacy roles. I have worked in some of the biggest organizations in IT Product and Services space & have significant experience in deploying process excellence methodologies in multi geography & multi customer & matrixed environments. I am currently working as a Process Excellence Manager in a Contract Research Organization which is globally ranked as #1.

I hold a Bachelors Degree in Industrial Engineering and my certifications include Six Sigma Master Black Belt, Managed Services Training, eSCM, CMMI and trained in Internal Process Audits as per ISO and CMMI.

An engaged and loyal worker is the most important asset of any organization, says contributor Prashant Chavan. That’s why it’s critical any process improvement work you undertake engages your people. Here are 5 ways to "humanize" process improvement....Full Article »
Many of the tools of customer experience management tend to provide a ‘Rear View’ perspective on what the organization has done, writes contributor Prashant Chavan. The trouble is this doesn’t help you anticipate what you’ll need to do next to delight customers....Full Article »
Does process excellence need to re-invent itself for the realities of new economic order? The answer is an unequivocal 'Yes,' according to contributor Prashant Chavan. Here's how....Full Article »