Sudeshna Banerjee

Sudeshna Banerjee has been a part of the BFSI space for more than 15 years. Out of this period, she has spent more than 10 years as a Six Sigma Black Belt by creating a Six Sigma & project management culture in three separate organizations. She is extremely passionate about how Lean & Six Sigma can add value to an organization making it more efficient & customer focussed. She has performed the Black Belt role for variety of processes in Operations & Support functions. She then ,  graduated to manage a team of Black Belts , where she was responsible for sustainable cost saves for the Business entity. She is a certified Black Belt and Project Management Professional and has worked on multiple global and regional projects towards improving transactional quality; better customer satisfaction; lower costs.  She juggles a full time job with a passion for writing in this field. She can be contacted at su230474@yahoo.com.

“A good coach will make his players see what they can be rather than what they are!” The same principles apply to leadership coaching as well. We live in a state of constant flux. Our business models are constantly evolving; processes need to constantly adapt to changing customer and employee needs. Traditional business models have disappeared...Full Article »
Mastering the "Art of Change" Why is the term "change agent" increasingly relevant in today’s context? Considering the environment we operate in with rapidly changing technology, turbulent economy with an increasing pressure to do more with fewer resources; competitors becoming partners and ever demanding customers who want...Full Article »
Six Sigma and Lean are two common methods that businesses use to help improve quality and efficiency. But can you do one without the other? PEX Network contributor Sudeshna Banerjee debates the merits of the different methods....Full Article »
Even highly qualified personnel balk at the idea of using sophisticated quality tools such as Design of experiment; hypothesis testing or multivariate analysis. The good news is that most quality related issues can be resolved with these Seven Basic Tools of Quality....Full Article »
Kaizen - continuous improvement - isn’t simply a set of tools for implementation: it is a long term mind-set in which every single employee is committed to making things better. Here's how to unleash it and 4 reasons it can fail....Full Article »
Want to convince your stakeholders of the value of process improvement. Here's how you can show your business the money....Full Article »
Many Six Sigma project failures have more to do with support and people skills rather than technical deficiencies, writes Sudeshna Banerjee. That’s why a Six Sigma certification is only as good as the relevant experience to back it up. Here’s how to get the most out of a training programme and what to look for in your Six Sigma...Full Article »
Looking to hire a Six Sigma practitioner? Here are the top ten characteristics you need to look out for, according to Sudeshna Banerjee....Full Article »