Sudeshna Banerjee has been a part of the BFSI space for more than 15 years. Out of this period, she has spent more than 10 years as a Six Sigma Black Belt by creating a Six Sigma & project management culture in three separate organizations. She is extremely passionate about how Lean & Six Sigma can add value to an organization making it more efficient & customer focussed. She has performed the Black Belt role for variety of processes in Operations & Support functions. She then , graduated to manage a team of Black Belts , where she was responsible for sustainable cost saves for the Business entity. She is a certified Black Belt and Project Management Professional and has worked on multiple global and regional projects towards improving transactional quality; better customer satisfaction; lower costs. She juggles a full time job with a passion for writing in this field. She can be contacted at firstname.lastname@example.org.