Rohan Bhattacharjee

Rohan Bhattacharjee works for a major consultancy in the Business Process Management-Lifecycle (BPM-L) Practice, based in Asia-Pacific. He has extensive experience in Global Business Transformation, Business Process Re-engineering Improvement, BPM Strategy, Business Process Framework (e-TOM, SCOR) implementation, Balanced Scorecard Development, Customer Experience Management, and Change Management. He has led and executed engagements for a wide range of industries including Telecom, Energy & Utilities, Airline, Public Services, Hi-Tech and Manufacturing; across multiple geographies including US, UK, Europe, India, and Australia.

Rohan is a Certified PRINCE 2 Practitioner, Certified Process Professional, and also has certifications in e-TOM Business Process Framework and Statistical Process Control. He holds both an MBA-International Business and a Bachelor of Technology degree.
Defining core ‘Services’ can go a long way in communicating the value of Business Process Center of Excellence, says Rohan Bhattacharjee. Here's why....Full Article »
Customer Experience can be defined as sum of all interactions and experiences that a customer has with a company, writes contributor Rohan Bhattacharjee. Want to improve your customers’ experience with your company? Here’s how "value-based" BPM can help....Full Article »