Michelle Cowan

Michelle Cowan is a knowledge specialist for APQC, a member-based benchmarking and best practices organization, where she researches and writes about topics related to process management, measurement, and innovation. She's always on the lookout for the latest information in process management. For more information, visit www.apqc.org

Not hitting your numbers this month? Don’t blame other staff, it’s time to look at how your processes either support or limit your results....Full Article »
Think you're a process-oriented organization? In this article, Michelle Cowan and Jeff Varney from APQC, describe the seven characteristics of a process oriented company and explain how to get started yourself....Full Article »