As a member of the Baker Hughes’ CIO office Melissa is responsibility for the Discovery and Exploration phases of the IT organization’s Approach to Value Delivery process. In this role, Melissa is transforming the existing front end IT processes to the next level of performance by creating a framework for strategic innovation. This framework will provide the IT organization with innovation processes, methodologies, technologies, training, and coaching to drive a step change in the solutions and value delivered to Baker Hughes customers and Baker Hughes enterprise. In addition, Melissa leads a robust Organizational Effectiveness (OE) program that measures and improves the effectiveness of IT’s culture, processes, and systems with Lean Six Sigma (LSS), Business Process Management (BPM), and Program Management (PM) methodologies.
Melissa has been with Baker Hughes for two years, most recently as the director of the Baker Hughes Operating System (BHOS). In this role she designed and initiatedthe BPE program for Baker Hughes and successfully ensured the global rollout of the BHOS portal, Baker Hughes’ first instance of BPM.
Melissa has over 15 years of engineering, quality, and leadership experience with various commercial and U.S. Department of Defense companies, as well as experience as a Mathematics professor. She earned a Bachelor of Science degree in Aerospace Engineering and Masters degree in Management from Embry Riddle Aeronautical University where she graduated with honors. In addition, Melissa holds a LSS Master Black Belt (MBB) certificate from General Electric Aviation where she was previously employed as a MBB for New Product Development.