John W. Moran &
Grace L. Duffy

John W. Moran & Grace L. Duffy

Grace L. Duffy, CMQ/OE, CQA, CQIA, CSSGB, CLSSMBB provides services in organizational and process improvement, leadership, quality, customer service and teamwork. Her clients include government, health care, public health, education, manufacturing, services and not-for-profit organizations. Duffy holds a master’s in business administration from Georgia State University. She is an ASQ Fellow and past vice president of ASQ. Duffy can be reached at grace683@embarqmail.com.

John W. Moran, MBA, Ph.D., CMC, CMQ/OE, CQIA, is senior quality advisor to the Public Health Foundation. He has over 30 years of quality improvement expertise in developing tools and training programs, implementing and evaluating QI programs, and writing articles and books on QI methods. Dr. Moran is a retired senior vice president of information systems, administrative and diagnostic services at New England Baptist Hospital. He was previously chief operating officer of Changing Healthcare, Inc. Dr. Moran was employed for 21 years by Polaroid where he held various senior management positions. His last position was director of worldwide quality and systems. jmoran@phf.org.

Are your employees constantly fighting fires? Are the problems one-off events or predicable consequences of the way you do business? Grace L. Duffy and John W. Moran look at using Modular kaizen so that you can put out fires while still supporting strategic, system wide process improvement....Full Article »
Do you know how well your processes meet customer expectations? Many organizations don't, say John W. Moran and Grace L. Duffy. And you can waste alot of time and resources focusing on problems that your customers just don't care about....Full Article »
Teams are very effective for problem solving and decision making. Members of a team often view opportunities for improvement or problem solutions in different ways. This is a normal characteristic of teams. The Force and Effect chart helps teams identify barriers to and resolutions for the transition from the current state to the future state of...Full Article »