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Gene
Rogers

Gene Rogers

Gene is an IT Service Management and Organizational Excellence leader who specializes in IT Quality and Organizational Change.  His is an ITIL practitioner and a Six Sigma Black Belt that is recognized for effectively blending technology and business acumen to help IT organizations create strategies, organize functions, streamline operations, and become more cost efficient.

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When things go wrong in the enterprise what do you do, who do you contact, and how do you fix it fast? A lot depends on how well you have prepared. Columnist Gene Rogers on making sure you know what to do when IT systems go down....Full Article »
Tags: Gene Rogers|IT
When things go wrong in the enterprise what do you do, who do you contact, and how do you fix it fast? A lot depends on how well you have prepared. Columnist Gene Rogers on making sure you know what to do when IT systems go down....Full Article »
Tags: Gene Rogers|IT
The most frequent comment I get when discussing IT Quality is, "I want to improve but I just don’t know where to start". I can empathize with the comment. It can be overwhelming when you look at the various IT areas (Architecture, Development, Infrastructure, Security, Support, etc.) to find a place to begin. So, where to start?...Full Article »
"What in the world have I gotten myself into?" That’s usually what I am asking myself the first week after taking over a new IT team. Fortunately, "been there, done that" really does help in this situation. If you find yourself in charge of an IT team for the first time, follow this three-step program for quick success. First...Full Article »
It finally hit me why Infrastructure Managers are slow to adopt DevOps. They don’t see the benefit.If your business model is based on creating and publishing applications, the benefits of the faster DevOps model are obvious. Otherwise, the benefits are more subtle and the breakeven point for making the change is farther out in time, potentially 3-...Full Article »
Change is now upon us, warns our columnist Gene Rogers. IT reorganization is here and the opportunities of DevOps cannot be questioned. Despite doubts surrounding the deployment of DevOps, IT Managers can no longer ignore "the future of IT". In my article "Corporate IT is Fracked" I said to IT Managers, "…change your definition of...Full Article »
Continuing from the IT Quality definition from last month,enterprise customers view IT Quality as one of these two value-added activities: · Adding new business capability and/or · Expanding existing business capability Until you get to this level of adding value to the business, you are...Full Article »
Tags: IT Quality
Last month I harped on-and-on about how the definition of IT Quality (from the viewpoint of IT) depends on where you sit in the organization. For IT Infrastructure, high availability and capacity are generally the measures of quality. For Application Development, software defects, I should say the lack of them, are used as quality...Full Article »
I am on a quest to define IT Quality. As far as I can tell, there isn’t one. Skeptical? Try finding it for yourself. Ask anyone in IT. Ask several anyone’s. My bet is that you will not get the same answer twice and here’s why; IT is fracked.Both meanings are correct, but in this context I’m referring to a gas drilling company that uses fracking (...Full Article »
What the heck do Star Trek and NASA Voyager 1 mission have to do with continuous improvement? Much more than you might think!...Full Article »
15 results
of 2