Jeffrey Cox

Jeffrey Cox is Lean Six Sigma Facilitator and a member of the Quality Team at eflexgroup.com, in Madison, Wisconsin. He has a Master’s degree from the UW-Madison. A seasoned call center manager with a Green Belt in Lean Six Sigma, Cox applies his expertise to improving the services provided by eflexgroup. The eflexgroup program was the Honorary Mention winner in the Best Start-Up Category for the 2009 IQPC North American Process Excellence Awards.

In an earlier article I discussed how eflexgroup.com (eflex) took the plunge into Lean Six Sigma. I’ll now focus on our first project. Our company began its journey of implementing Lean Six Sigma and continuous process improvement in May 2007. eflex was growing rapidly, averaging about 30 percent revenue growth per year. As our...Full Article »
If ever a company needed the tools in the Lean Six Sigma toolkit, it was eflexgroup.com (eflex). Based in Madison, Wisconsin, we are a third party administrator of health flexible spending accounts, dependent care accounts, HSAs, etc., for employers across the country. Our advertising includes three phrases: Fast Claims, Fast Answers, and Web...Full Article »