Tripp Babbitt is moderator for the Deming Institute Podcast. He is creator of the 95 Method to assist service organizations in building customer trust, improving morale and giving management focus. His 4-day workshop helps executives and workers discover the opportunity for service performance through customer and culture. His website is www.newsystemsthinking.com. Reach him on twitter http://twitter.com/TriBabbitt or connect on LinkedIn http://www.linkedin.com/in/trippbabbitt.