Shaun Sayers

Shaun Sayers is the founder and Managing Director at Capable People (www.capablepeople.co.uk), a company based in Durham, England, that specializes in Quality, Health & Safety, and Environmental management. Sayers has worked as a consultant and trainer throughout the world for the last 11 years and has developed strategic partnerships for Capable People in West Africa, India, Dubai, Pakistan and Saudi Arabia.

Sayers blogs at http://blog.capablepeople.co.uk/ and can be contacted at info@capablepeople.co.uk.


A little while ago I got involved in an online discussion about how best to align the customer experience with process improvement. As a concept it’s something that is quite easy to buy into. Customer satisfaction certainly is delivered through a system of efficient processes, so it was interesting to hear what sort of models people were employing...Full Article »