Jeff Cole is owner and principal of JCG, Ltd., a firm specializing in improvement strategies. A former quality executive in a Fortune 500 firm, Cole has over 30 years of experience in improvement techniques and human change. He holds an MBA and industry certifications in Six Sigma, Quality Management and Change Management. Cole also served two terms on the board of examiners for the Malcolm Baldrige National Quality Award. He is a frequent speaker at conferences and has helped clients across a variety of industries. JCG, Ltd. can be found on the Internet at www.LSSCert.com and www.jcolegroup.com.