Chandeep Singh

Chandeep Singhhas over 15 years of multi-functional experience covering quality, relationship management and finance. He has an M.S. in industrial engineering from University of South Florida, and is a certified Master Black Belt from GE Capital and a certified Master Black Belt trainer from GE Crotonville.


At Firstsource, Singh currently holds the position of executive vice president — Process Excellence and work force management, where he leads the deployment of quality initiatives and workforce management processes in more than 42 delivery centers globally. Prior to Firstsource, as a director he headed global re-engineering and business excellence at American Express for over two years, and as a vice president he held the quality deployment leader position at GECIS software for five years.

On January 19, 2010, IQPC bestowed its North American Process Excellence award for best deployment leader of the year upon Chandeep Singh, the executive vice president of Process Excellence and work force management for Firstsource Solutions, a leading global provider of business process outsourcing services. In this interview, Six Sigma...Full Article »