Connie Moore

Connie serves Business Process professionals and leads a team that provides advice and research focused on application strategy, business process management, customer relationship management, human resource management, and financial processes. Connie's recent research efforts have focused on Lean thinking and dynamic business applications that support designing for people and building for change through the intersection of business process management, the Information Workplace, and Web 2.0.

Connie came to Forrester through its acquisition of Giga Information Group in 2003. She has more than 25 years of experience in the IT industry and has been an analyst for 19 years. Most of her research focuses on business process management and business optimization. Prior to joining Giga, Connie managed BIS Strategic Decisions' European IT consulting group, headquartered in the United Kingdom. Before then, Connie was vice president of product marketing at TDC (now part of BancTec), a manufacturer of high-end document capture systems. She was also a manager with Andersen Consulting (now Accenture), specializing in document management, document imaging, and end user computing. Earlier, Connie was with Wang Laboratories, where she managed Wang's technical support resources for the US Department of Defense and intelligence agencies. She began her career in IT and management at Mathematica Policy Research.

Connie is the co-champion of Forrester's 2009 Business Technology Forum with its theme of "Lean: The New Business Technology Imperative." Connie also co-championed Forrester's 2007 Technology Leadership Forum with the theme of "Design for People, Build for Change" and Forrester's 2008 Technology Leadership Forum, themed as "Embrace Technology Chaos, Deliver Business Results." Connie is a widely sought speaker. She has keynoted at many industry events, chaired 10 business process and workflow conferences in Europe and the United States, and co-chaired Giga's "Leveraging Knowledge" conference. Connie also served as a director of AIIM International, the premier association for the content management industry and is a member of the Association of Business Process Management Professionals.

Connie attended the University of North Carolina at Chapel Hill and holds a B.A. in political science and history from East Carolina University and an M.B.A. in information systems from George Washington University.

Are you thinking about the impact of Big Data on your job and company processes? If not, it's time to start, says Connie Moore of Forrester Research. Big Data, the ability to store and analyze enormous amounts of data, has implications well beyond the domain of your IT department and database managers. Transcript of video interview with...Full Article »
Reminder: improving or transforming a business process is not the end goal; delighting customers to affect business outcomes that drive corporate performance is....Full Article »
What will business processes look like in 2020? asks columnist Connie Moore of Forrester Research. Hint: it's big. The five tenets of big process thinking firms will need to be thinking about....Full Article »
There's a lot of reasons that you might want to avoid being the first company or department to change, says contributor Connie Moore. Afterall, "pioneers get an arrow in their backs." But here's why you should consider going first....Full Article »
Tags: change
Implementing end-to-end process management often requires prying back more than 100 years of encrusted, out of date, work patterns and practices from business executives who have never imagined any other way of getting work done, says Connie Moore, Vice President of Research at Forrester. In this article, Moore looks at eight of the common...Full Article »