Janne Ohtonen

Janne Ohtonen has delivered tens of challenging change programs, with double-digit performance enhancement in many of them. He holds three university degrees and is about to finish a Ph.D. in business process management. Janne has contributed to a number of scientific research papers including developing organization’s business process management capabilities and enterprise architecture. His approaches are acknowledged as thought leadership and used in a number of organizations today.

Janne believes that the most dramatic changes to organizations effectivity and performance comes through an alignment of customer experience to business processes, enterprise architecture and innovation. That requires both leadership and commitment on which he is willing to share insights with you.

Get yourself Janne Ohtonen’s latest book called “You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership” for FREE at http://addvalueto.me/download-a-free-process-leadership-book/

The book gives you ideas on the topic of business process management and leadership for every week of the year. It is a unique combination of thought leadership and reflective questions that will stimulate you to improve your business and skills.

To learn more about Janne's work in Customer Centric Business Excellence please visit http://www.linkedin.com/in/janneohtonen. You can also join Janne's wide Twitter network @Ohtonen.

The lifeblood of processes are the actors of it – whether it’s somebody who processes payroll or the guy who writes the computer code for a robot in a car factory. It’s your people who have the potential to truly bring your processes to life. Here's how to tell if your processes are zombies or truly living....Full Article »
What do well-performing leaders know about adapting their organisation’s processes swiftly and adequately, that others don’t? A new book from BPM Blogger Janne Ohtonen helps business leaders develop a culture of agility and adapt their way-of-working to a fast changing world....Full Article »
In this PEX Network interview, Janne Ohtonen, a Business Process and Customer Experience Management trainer and consultant, describes why businesses must get more customer focused....Full Article »
One huge obstacle for achieving process excellence is working in traditional, functional specialist silos. So what are the three key factors for bringing functional silos together to advance process excellence?...Full Article »
Process innovation – changes to the way our processes work - is important to all organisations, because it enables you to do things in new, better and often exciting ways. So, how do we make process innovation systematic?...Full Article »
As process professionals, we’ve all seen it happen – a process change project that starts to go off the rails. Unfortunately, project failure is still all too common, but usually the causes are predictable, writes contributor Janne Ohtonen. Here are three tips that will help you to make sure that common ailments don’t affect your...Full Article »
Whether you’re just getting started in Business Process Management (BPM) or have been doing it for a while, making sure that staff have the right combination of skills and tools is critical to success. So what are the common characteristics of companies that do BPM well? Contributor Janne Ohtonen looks at the top 10 capabilities....Full Article »
Dwight D. Eisenhower once said that it is not only necessary to do the right thing, but to do it in the right way also. By aligning the process excellence to business strategy you can make sure that everyone in the organisation is contributing to same goals. Business strategy is all too often just a fluffy word to employees that does not bear real...Full Article »
The pace of technological advancement is creating enormous potential to create and deliver better customer experiences through technology-enabled process innovation. But in order to reap the rewards, organizations need to move beyond the limits of their current business models, says contributor Janne Ohtonen. Instead, they must look to what they...Full Article »