Steve Towers

Steve Towers is CEO and Founder of of www.bpgroup.org , a network for Business Process Management & Performance professionals. He is one of industry's noted experts in Advanced Business Process Management (BPM) and Performance transformation. A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through research and ‘hands-on’ exposure to the world’s leading companies the evolution to Advanced BPM aka 'Outside-In '. Recently recognised as a global thought leader in ‘Outside-In’ Steve continues to evolve process thinking towards a customer centric view of business.

An inspirational speaker (he has chaired and keynoted at more than 25 international conferences since 2001), contributor to leading journals and author of several books including
- A Senior Executives Guide to BPR (1994)
- In Search of BPM Excellence (2004)
- Thrive! How to Succeed in the Age of the Customer (2005)
- CEM - Success without Exception (2006) and
- Outside-In. The secret of the 21st century leading companies (2010)

Steve previously worked for Citibank where he led restructuring and business process transformation programs both in the US and Europe.

Advisor to several boards across the globe and sits on the steering panel of the influential California based BPM Forum, a group of distinguished 'C' Levels heading up Global 500 companies. Read of recent work at http://www.stevetowers.com and reach him at steve.towers @ bpgroup.org

If you haven’t noticed already, your customers have so much more power at their disposal. They’re well informed. They can easily compare your prices with those of your competitors. And they’re vocal when things don’t go well. So what does this mean for process professionals? "The focus of projects and the...Full Article »
The latest phase of Business Process Management (BPM) views process as simply the work we all do on behalf of achieving successful customer outcomes, writes Steve Towers....Full Article »
The digitally networked, globally connected customers of today don’t abide by the rules of the industrial age, argues contributor Steve Towers. That’s why it’s time to rethink the factory line approach to business transformation....Full Article »
Does your business create moments of magic or moments of misery for its customers? Do you even know whether it does or not? Process improvement has a crucial role to play in ensuring that your customers have a positive experience when interacting with your business, says Steve Towers, CEO and Founder of the BP Group. Video interview transcript....Full Article »
Kodak's death spiral into Chapter 11 hell is a clarion call for all organizations struggling to come to terms with a new business landscape. Can you cross the rubicon and change your world? asks columnist Steve Towers in this month’s column....Full Article »
The shift from production mindset (producing goods) to customer centred business (delivering services) has disrupted global business in fundamental ways, writes columnist Steve Towers. Here's how....Full Article »
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Have you delivered a "death by powerpoint" presentation or been the recipient of one? Here are five tips from Steve Towers to ensure your business presentations don’t require your audience to drink copious amounts of caffeine to stay conscious....Full Article »
After the news today Apple’s founder and visionary Steve Jobs had passed away aged 56, so much is being said rightly about the technical genius of the man. But beyond his astute commercial insight lies a deeper truth that is much more important to Process Professionals and all us involved in building and developing Process Excellence....Full Article »
Major companies see the current crisis in the economies and approaches of the West as a major opportunity to expand their process success, whether it is through Business Process Outsourcing, the latest Lean insights or in fact the rapid take-up of customer centric thinking, says Steve Towers. Here's what the West can learn from one of the...Full Article »