Derek Miers

Derek serves Business Process Professionals. He is an internationally recognized expert in business process management and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and NGOs. Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business process management (BPM); business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

To really change an organization - you've got to change the way you engage the organization. Putting it another way, your furniture will not transform your organization, you have to engage your employees to do that!!...Full Article »
We often think that with maturity and experience comes wisdom. But does the principle hold true with process excellence deployments? And if so, what does a "wise" process excellence program look like?...Full Article »