Derek serves Business Process Professionals. He is an internationally recognized expert in business process management and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and NGOs. Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business process management (BPM); business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.