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Sheryl-Ann Carscadden
and Jerry Richardson

Sheryl-Ann Carscadden and Jerry Richardson
Reluctant leaders, vocal laggards and silent saboteurs are just a few of the types of people who can throw a monkey wrench into your process improvement projects if you don’t consider the human side of processes right from the start. So how can you recognize them and what can you do if you have a silent saboteur on the loose? Interview with...Full Article »