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Debashis
Sarkar

Debashis Sarkar

Debashis Sarkar is an internationally recognized name for customer-centricity and lean management. He is counted among world’s leading lights on lean management and credited with pioneering work tools, techniques and approaches. His thoughts and ideas can be found in his 8 books and more than 70 papers authored by him.

He is currently the managing partner of boutique consulting firm Proliferator Advisory & Consulting  ( www.proliferator.net ) that helps companies with their agenda of customer-centricity and lean enterprise.

He is a Fellow of American Society and Quality and recipient of Phil Crosby Medal in 2014.

To know more about him, you can visit the following website: www.debashissarkar.com

Books Authored by him:

  • Building a Lean Service Enterprise (Productivity Press, 2017)
  • How Can I Help You – 5 Mistakes to Avoid in Customer Service (Random House, 2013)
  • Lessons in Lean Management (Westland, 2012)
  • Lean for Service Organisations and Offices (ASQ Press, 2008)
  • 5S for Service Organisations and Offices (ASQ Press, 2007)
  • Lessons in Six Sigma (Sage, 2004)
  • Quality in Business (Sage, 2003)
  • The Manager’s Handbook for TQM (Beacon Books, 1997)

Pioneering Efforts:

He is credited with pioneering the following:

  • Creating many tools and techniques required for lean management
  • Developing world’s first holistic approach for service lean deployment
  • Formulating a blueprint for 5S deployment in service enterprises
  • Leading Asia’s first enterprise-wide lean deployment in a service company
  • The DEB-LOREX™ model

 "I would like PEX Network to be most authentic and sought after information source for process optimisation, customer-centricity and organisational transformation."

34 results
of 4
Errors are not generally viewed in a positive light. From childhood, we are taught to aim for perfection and avoid mistakes – schools can make a point of punishing errors; when we are older bosses can threaten to fire employees if they make an inadvertent mistake....Full Article »
Processes are an integral part of all enterprises. If processes are not instituted, modelled or followed properly then the results in myriad types of issues impacting all stakeholders of an organization. So, here are 10 reasons why employees default in following processes....Full Article »
There are no short-cuts to creating a customer-centric organization. It gets built brick by brick when a company has a committed leadership and a drive to make it happen. And this gets propelled by none less than the CEO. The CEO has to bring customer at the centre of the organization and drive this with a missionary zeal. While I don’t want to...Full Article »
In the second instalment of a two-part article, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, details his final takeaways of what lean leaders can learn from top politicians, using a case study of Indian PM Narendra Modi’s first year in office…To read up on the first part of...Full Article »
To exemplify what lean lessons can be learnt from top politicians, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, uses a case study of Indian PM Narendra Modi’s first year in office. This is the first of a two-part case study… Narendra Modi, the...Full Article »
What you learn about your company in the first couple of months as Process Excellence leader is critical to determining how effective you'll be, argues contributor Debashis Sarkar. Here are the 10 things you can't afford to not to know about your company....Full Article »
In honour of the recent World Nursing Day, Debashis Sarkar looks at five things process excellence professionals can learn from nurses....Full Article »
What you learn about your company in the first couple of months as Process Excellence leader is critical to determining how effective you'll be, argues contributor Debashis Sarkar. Here are the 10 things you can't afford not to know about your company....Full Article »
Process excellence professionals come in a variety of shapes and sizes, says PEX Advisor Debashis Sarkar. Here how’s to recognize them and how you can make sure you use their strengths to your advantage....Full Article »
A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail is what actually makes a great process excellence leader? It’s not about the tools, he says. Here are the eight habits of effective leaders....Full Article »
34 results
of 4