Doug Burgess

Douglas E. Burgess is Senior Vice President of Xerox’s Corporate Lean Six Sigma Operations. He was appointed to this position in August 2008.

Burgess is responsible for the company’s Lean Six Sigma and Design for Lean Six Sigma strategy, deployment, training and business process improvement programs. He champions customer-facing and employee initiatives focused on driving new levels of business performance and results using industry-recognized methodologies.

Prior to his current assignment, Burgess was Vice President, Western Hemisphere Equipment Supply Chain, where he was responsible for the equipment supply chain operations supporting the direct and indirect channels in North and South America. He also was responsible for all aspects of equipment delivery including forecasting, purchasing, supply planning and product delivery of finished products to customers. 

Since joining Xerox in 1979, Burgess has held various positions in quality, engineering and management for the company’s manufacturing and supply chain operations. In 1997, he was appointed as the executive assistant to the Vice President of Worldwide Manufacturing Operations. In 2000, he was named Vice President of the equipment supply chain for OEM products.

Burgess holds an associate’s degree in mechanical technology from Monroe Community College, a bachelor’s degree in mechanical engineering technology from Rochester Institute of Technology and a master’s degree in manufacturing systems from Clarkson University.

Burgess is a representative for Xerox on the Webster, N.Y. Chamber of Commerce. He has served as a volunteer firefighter for 17 years and is former fire chief of the Sea Breeze Fire Department, where he currently is an honorary member.

Burgess was born August 23, 1957, in Rochester, N.Y. He resides in Penfield, N.Y. with his wife, Mary, and their three children.


In today’s fast-paced global economy, organizations must be nimble enough to adapt to the ever-changing needs of their customers. As apparent in most firms, what customers value today won’t necessarily be what they value tomorrow. In this Six Sigma IQ interview, Doug Burgess, Senior Vice President, Xerox Corporate Lean Six Sigma, discusses how...Full Article »