Yew Ker Ling

Yew Ker Ling is currently the VP (COE) of SingTel Group. COE is responsible for innovating, incubating and inculcating business best practices to enable and empower the lines of business to deliver sustainable values, operational excellence and distinctive Customer Experience. These business practices include Lean Six Sigma, Business Process Management, Customer Experience and eBusiness. In 2011, Ker Ling led the team in winning the world-class IQPC Process Excellence Award for the Best Start Up Program “Where EAGLE dares” in the United States; as well as the Asian IQPC Process Excellence Award (Service Sector) for Lean Six Sigma project.

Prior to this appointment in 2009, Ker Ling was the CEO of SingTel Global Offices (SGOs) where she was responsible for the P&Ls and operations of SGOs since 2007. SGOs provide SingTel’s global business customers with a single point of contact in 38 cities in 19 countries and territories across Asia Pacific, Europe, Middle East and the United States.

Ker Ling has more than 25 years of experience in IT and Telecommunications industry. She began her career with NCS Pte Ltd in 1984. Since then, she has held various leadership positions including Project Leader, Principal Consultant, Chief Marketing Officer and Chief Strategy Officer of NCS. She holds a Bachelor of Science and a Master of Business Administration from the National University of Singapore. She received the Reginald Quahe Medal (best MBA graduate) from the university in 1994. She is currently pursuing her PhD in one of the Go8 in Australia. Ker Ling is also a certified Lean Six Sigma Black Belt awarded by the Australian Graduate School of Management (AGSM).

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