Jeff Brown

As of September 2016 Jeff joined CNA Insurance as head of worldwide operations. Jeff has 34 years in Insurance, consisting of:

27 years Chubb & Son:

  • 20 years Commercial P&C Underwriter/Underwriting Management.
  • 7 years Head of US Field Operations.  Consisting of 65 branches’ policy administration and Underwriting Assistant support.  Built 2 claims centers, 3 policy processing centers and 2 UW renewal centers.

7 years at XL (now XLCatlin):

  • May of 2008 joined XL as Chief Processing Officer for North America.
  • Created centralized Operations support of 11 underwriting businesses throughout US, Canada and Bermuda.
  • Offshored 30% of work to captive entity in India.
  • Built Operations to consist of end to end process/execution from Submission to Premium Collection, including Training, Regulatory, BPM, QC, Claims data integration, and Operational Analytics.
  • May of 2015, XL acquired Catlin insurance:
  • Accepted new role as SVP Enterprise Operations Leader for Americas Region.
  • Role consists of all prior functions plus expansion of territory, now consisting of US, Canada, Bermuda, Latin America, India and Poland.

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