Erika Toth

Erika Toth began her working life in 1999 as an engineer, assisting travellers by redesigning and streamlining processes in ground operations and passenger handling for Malev Hungarian Airlines and later on for Wizzair.

Over 17 years Erika's career path has made full circle, she now applies her extensive skills and experience in process excellence and continuous improvement to improving the customer experience of the 20 million people who travel with the UK-based Thomas Cook Group each year.

In addition to aviation and travel Erika has directed large scale improvement and change programmes in the telecommunication and pharmaceutical industries, worked for Vodafone, Telenor and GlaxoSmithKline.
Besides her Masters degrees in Transportation Engineering and Business Administration Erika is a certified change manager, Lean Six Sigma Master Black Belt and certified customer experience professional.

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