Connecting Dots
Chris Taylor

This article cost me $37.95

Customer service initiatives often put strong emphasis on culture, friendliness and professionalism. But that's not enough, writes columnist Chris Taylor. Great process management is what you really need.

by: Chris Taylor
Published: January 9, 2013
Tags: Chris Taylor, customer service, customer centric process improvement, customer processes, process improvement, process framework


Chris Taylor

BPM: Just three letters but so much baggage

The reality of the business and technology world is that nothing exists in a silo and everything a company does is interrelated, writes Chris Taylor as PEX Network launches his new column 'Connecting the Dots' this month.

by: Chris Taylor
Published: November 27, 2012
Tags: Chris Taylor, BPM, Business Process Management, connecting the dots